Privacy policy
Privacy Policy
1. About This Policy
xhaylesx is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We appreciate the importance of protecting your personal information and have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
2. What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual.
We collect personal information such as:
Identity particulars such as your name, sex, address, date of birth, telephone number, occupation;
- Your bank account details and credit card information;
- Financial information;
- Email addresses;
- Any goods or services provided to you;
- Records of communication with us;
- Personal website usage information.
We collect your Personal Information for the primary purpose of:
- Our general business operations;
- Providing you with our goods and services and entering into transactions with you;
- Communicating with you;
- Responding to your enquiries in relation to our goods and services;
- Meeting our legal and regulatory requirements;
- Conducting, improving and developing a business relationship with you;
- Marketing (such as providing individuals information about our products and promotional notices and offers); and
- Improving our website.
We do not disclose your Personal Information for any secondary purposes unless your consent has been given or as required by law. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
3. Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
4. Security of Your Personal Information
We may hold your Personal Information in physical form or in electronic form on our systems or the systems of our service providers. Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
5. Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
xhaylesx will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
6. Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
7. Policy Updates
This Policy may change from time to time. A current version of this Policy is available on our website.
8. Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
xhaylesx@outlook.com